5th June 2025

TIMING

COURSE CODE

JN05A5

SPEAKER

Toni Trevett

OBJECTIVES

 Succeeding at work will inevitably entail having difficult conversations, whether with colleagues, suppliers or customers. Being able to approach them calmly and confidently will enable you to work more effectively and build stronger relationships.  Difficult conversations are often due to the content or stakes and/or the people involved and/or differences in opinions and/or heightened emotions. Being adept at handling these can have benefits for your relationships, wellbeing, and career.

WHO SHOULD ATTEND?

  Everyone!

TOPICS

• Remember the 3 C’s – composed, confident, communication
• Effective communication versus common barriers
• Hot spots and triggers to avoid
• Self-control and preparation
• The power of building rapport, active listening and positive language
• Icebergs and lasers
• Begin with the end in mind - start, adapt and finish

VENUE

This course will be available live online. You will be emailed the link to join two days before the course date.

DISTRICT

All

COURSE FEE

 £105+VAT. (Click here for information on the Flexiticket discount scheme - fees as low as £62.00+VAT per place)